Shipping & Returns

Last updated: August 2, 2026

At Taku, every piece is made or sourced in small numbers, packed by hand in Venice, California, and sent out with care. Here's everything you need to know about how your order gets to you and what happens if something isn't right.

Shipping

Where we ship
We currently ship within the United States.

Processing time
Orders are packed and shipped within 2–5 business days after the drop closes. For scheduled drops, all orders from that drop are packed and shipped together within 5 business days after the drop closes. You'll get a shipping confirmation email with tracking as soon as your order is on its way.

Delivery time
Once shipped, domestic orders typically arrive within 2–5 business days, depending on your location.

Shipping cost
Shipping is calculated at checkout based on your address. You'll see the exact cost before you pay — no surprises.

Returns, Refunds & Exchanges

Do we accept returns?
Yes. We want you in something you love. We accept returns, refunds, and exchanges on eligible items under the terms below.

Return window
You have 30 days from the date your order is delivered to request a return, refund, or exchange. Because the clock starts when your item arrives, you'll always have the full window regardless of how long shipping takes.

Condition
Items must be unworn, unwashed, and in original condition with any tags attached. We can't accept items that have been worn, washed, altered, or damaged after delivery.

One-of-one and vintage pieces
Our one-of-one and vintage pieces are sold as final sale, with any wear or character noted in the listing. These items are not eligible for return.

How to start a return or exchange
Email us at takusurfboards@gmail.com with your order number and whether you'd like a refund, exchange, or different size. We'll reply within 1–2 business days with return instructions and the return address.

Return shipping
Customers cover return shipping for returns and exchanges. If your item arrived defective, damaged, or incorrect, that's on us — we'll send a prepaid return label and make it right.

Refund timing
Once we receive and inspect your return, we'll process your refund to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

Exchanges
Want a different size or colorway? Start the same way — email us with your order number. Since pieces are made in limited quantities, we'll confirm the replacement is in stock before you ship anything back.

Non-returnable items
Gift cards and any items explicitly marked final sale can't be returned or refunded.

Contact Us

Questions about an order, a return, or anything else? We're a small team and we read everything.

We respond within 1–2 business days.

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